Adobe Illustrator CC crashes after 17.0.1 update on Mac

19 11 2013

Just a heads up that that some folks are having issues with the latest update to Illustrator CC on Mac. I installed the update and opened Illustrator and it crashes right away. There currently isn’t a fix from Adobe yet. Their answer is to reinstall Illustrator. So, while I’m doing that, I thought I make a quick post about it.

I ran into a couple other things with CC. I couldn’t really find a way to reinstall like you could with CS6. I had to uninstall Illustrator first.

But there’s a UI gotcha. Once you uninstall a CC program, the Creative Cloud app doesn’t update and still thinks you have it installed. It won’t give you the option to install. You have to quit Creative Cloud and start it up again and then everything it right with the world.

Not the best experience, but it could be worse, I guess.

Just checked my Illustrator download status. 23% Bummer. Guess I’ll go get some coffee.

jQuery .offset() values incorrect – problem solved

23 10 2013

It’s a known bug, but it has a simple fix.

Simply set a CSS min-height value of the div in question.  Problem solved.

I just used min-height: 0;  and it worked for me.


Quick tip: Xscope – hide floating toolbar

23 10 2013

Xscope is an amazing tool that I use on a daily basis.

The other day I had a floating toolbar pop up and I couldn’t figure out how to get rid of it.

It’s pretty obvious once you find it. Just click on Window > Toolbar.

The hotkey is Cmd – T. So that explains how it popped up. I must have tried to open a new tab in chrome while Xscope was selected.

Photoshop and Illustrator CC hang/beachball when selecting an object – FIXED

18 06 2013

This is actually just a repost from 05/2012, but the problem still persists with Illustrator CC and Photoshop CC.

I’ve run into a strange bug where Illustrator will hang/beachball every time I select an object. It makes the programs totally unusable. After a lot of searching, I stumbled upon the answer. The cuplrit is actually a program called RightZoom. Don’t get me wrong. I love RightZoom. It’s one of those little things that OSX should just do, but stubbornly won’t, so I’m glad we have little apps like this. But for some reason it just doesn’t play nice with some Adobe products.

That being said, it’s a simple fix. Just disable RightZoom for those products and everything is back to normal.

Getting to the preferences panel in RightZoom is a bit tricky for some reason. You have to Cmd-Click on the RightZoom icon in Applications. If that doesn’t work, then right-click on and select ‘Show Contents.’ From there select Contents>Resources> This will bring up the preferences panel.

In order to add a program to the Exclusion list, it must be running. So just start up the program you want to exclude, click the + and select the program. Then it’s as simple as clicking ‘Apply’ and then restarting the Adobe program(s). From there you should be good to go.

I spent days troubleshooting this this and hopefully this will save you some time.

Macbook freezes when plugged into 27″ Apple Display (display port) – Solved

25 04 2013

And it’s time for another episode of obscure Mac problems and solutions!

Every time I would plug my new Macbook Pro (15-inch, Mid 2012) into my 27″ display (displayport, not Thunderbolt), it would freeze.

The problem stems from my Logitech mouse. If I plug the USB mouse receiver into the Macbook, everything works fine. If it’s plugged into the USB port on my keyboard or the back of the display, the computer will freeze.

Not an ideal fix, but a fix none the less.

Installing Java 1.7 on Mac

25 04 2013

I was trying to get Java 1.7 installed on my Mac. I did what any logical person would do and simply ran Java updater. It did it’s thing and informed me that I was running Java 1.7. However, the program that needed 1.7 kept erroring out.

So I went into terminal and typed “java -version” and it would tell me 1.6. Grr.

I went into System Preferences > Java and it said 1.7. WTF?

The short answer is that I was running both…sort of. I was running Java 1.7 web plug-in, which is different than Java.

OK, so here’s the easy fix. Install the Java SE JDK.

Some folks need to take an additional step and go into System Preferences > Java > View and reorder Java versions putting 1.7 at the top.

That will get to running Java 1.7 proper.

Easily transfer apps with your preferences from one Mac to another

18 04 2013

So I just got a new Macbook and rather than restore my previous setup from a Time Machine backup, I opted to do a fresh install. Maybe it’s not necessary, but chalk it up to all my years on Windows. I didn’t want to carry over the crud that comes along with an old install. I wanted a fresh start. But that meant reinstalling all my software and their settings, customizations, etc. Ugh.

But I found a simple way to do it and it’s worked 100% of the time for me. Your mileage may vary.

1) Install the app on the new computer as you normally would.

2) You need to look in two places:

~/Library/Application Support



(NOTE: ~ is your home user directory – it’s usually your name)

The Library folder may be hidden. You need to show System files. If you don’t know how to do that or don’t have a program that will toggle it for you, Google it. It’s easy to find. Here’s an example.

3) In  ~/Library/Application Support, look for a folder named the same as the app you are migrating. Simply copy and paste that folder to your new computer, overwriting the old folder (you may opt to first rename the folder on the new computer before you copy/paste so you don’t overwrite it. If all works well, delete the renamed folder).

4) In ~/Libary/Preferences, look for files corresponding to your app. Look for a folder named the same as your app and/or files with the .plist or .lockfile extension. Often the files will have a format like “com.adobe.Photoshop.plist”. So you need to look first for the company name, THEN the product name. Not all apps use this file naming convention, but most do. Anyway, copy all those files to the new computer in the same corresponding location. Again, you may want to rename the original files on the new computer  before you copy/paste. I’ve always just overwritten them and everything has worked. Considering I just installed the program, the worst that can happen is I have to uninstall the program and try again.

5) Hooray! That’s it. Fire up the app and be amazed.

I have noticed that passwords do not transfer. I think there’s a way to add them to your keychain, but I found it easier and safer to simply re-enter those manually.



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